Back to cases overview

Pets Place

A 360 degree customer view of owner and pet

Pet Place5x
Pet Place4x

The company

Pets Place, part of IJsvogel Retail, is a retail formula that focuses on the sale of pets and pet supplies via a webshop and 180 physical stores.

The challenge

Market share was under pressure due to the strong rise of international online pure players. The competition is fierce and it is impossible to win on pricing. IJsvogel Retail asked us to help them identify and implement a program that would highlight the USP's of their formula and services.

The solution

We helped Petsplace in developing a loyalty program strategy that included and promoted their USP's as omnichannel retailer. The USP versus the online competition was the 180 stores that could be involved in the loyalty program. In summary we analyzed:

  • The Pets Place brand promise

  • The content of the loyalty program

  • The content to be offered in each phase of the customer lifecycle

The backbone of the program was our Customer Data Platform Nominow. We implemented Nominow as the core data engine under the loyalty program and connected 8 customer data sources:

  • Webshop (Magento)

  • PIM (In River)

  • Cash registers (AXI)

  • Personalization tool (Dynamic Yield)

  • E-mail tool. (Copernica)

  • App (loyalty program)

  • Dashboarding (Qlik)

  • Content management system

The outcome

Within months we captured:

  • 900.000 customer profiles

  • 450.000 active VIP members

  • 350.000 pet profiles

0 %

Growth of CLV on average in the VIP member group

0 %

Growth of store visit on average, due to personalized communication

Discover the flexible prices

Nominow offers a range of different options to suit any business. You can create your unique customer profile from € 799 per month.
Pricing4x (1)

Jaarbeurs5x

Continue Reading

Jaarbeurs

Offline and online data combined in one Customer Data Platform

Discover the case

Request a demo

Get in contact and discover all the possibilities yourself